Common Questions

Patient Rights Under the No Surprises Act

Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit

Do you offer both telehealth and in-person sessions?

That’s up to each therapist. Our clients are appreciating the convenience and flexibility of virtual, telehealth sessions. With remote therapy, your therapist can offer you a wider range of days & times.

What can I expect in therapy?

Our Patient-Therapist relationships are true partnerships based on mutual commitment. You’ll meet with your therapist once a week for a 45-60 minute session. They’ll help you identify your goals and develop the skills and strategies needed to achieve them. From us, you can expect transparency, authenticity, and challenges, as well as, our full commitment to provide you with the highest standard of evidence-based treatment. From you, we have only two expectations: Show Up and Play Fully!

How do I choose my therapist?

It is up to you! Consider your personal preferences, what you want to achieve, and the therapist’s experience and special interests. If you need assistance, our team will be glad to guide you in making your decision. Click here to learn more.

What types of therapy do you offer?

It varies based on your goals and what you want to achieve. Our therapists are all licensed and trained in the traditions of Psychotherapy but, we also use elements of Solution Focused Therapy, NLP, and Life Coaching to combine the depth of psychotherapy with pragmatic goal achievement. Our work together will be tailored to your unique needs, not to a specific modality.

What is the difference between therapy and life coaching?

Traditional psychotherapy is depth-oriented with an emphasis on the past. Life coaching is present-oriented and goal directed. But, they do overlap. Life coaching may incorporate elements of present-oriented therapies. However, life coaches are not professionally trained or licensed so, insurance will not reimburse for their services.

How long should I expect to be in therapy?

Again, that is up to you based on what you want to achieve. Some people have clear, short-term goals that are readily achieved with consistent focus and effort. For more ambitious goals, the timeline may be longer.

Do you offer bi-weekly treatment?

No, because research consistently shows the benefits of therapy are greater with weekly attendance. Bi-weekly treatment lacks efficacy, as well as, the commitment needed to create change. In our commitment to provide you with the best evidence- based care, we do not provide bi-weekly treatment.

How long is each session?

45-60 minutes.

How often should I expect to meet with my therapist?

Partnering with our team will involve a commitment on your part to meet with your therapist every week. If you need to miss a session, we’ll help you make it up before your next scheduled appointment. There’s power in momentum. We know, from both research and experience, that the benefits of treatment belong to those who show up every week and play fully.

What if I don’t have the time to attend every week?

We experience time challenges, too! But, we’re committed to people who are committed to change. So, we’ll coach you to identify 45-60 minutes a week that may change your life.
PREVIEW: What do you have in common with Barack Obama, Elon Musk, LeBron James, Oprah Winfrey, and Pope Francis? You all have 10,080 minutes in a week. They just manage it differently. We’ll teach you the same skills.

Do you accept my insurance?

We are in-network with Aetna and out-of-network providers for Blue Cross Blue Shield, Cigna, UMR, UnitedHealthcare, and Oxford. Our Office Managers will contact your insurance company for a benefit quote and submit claims on your behalf. Out-of-network plans will mail reimbursement checks directly to you.

What will therapy cost me?

Therapy may be the most rewarding investment that you’ll ever make in yourself. To keep treatment affordable and reduce out-of-pocket expenses, most clients use their health insurance. Patient cost share will depend on your plan’s contract. We’ll contact them to obtain a benefit quote for you. If insurance isn’t an option, contact us to explore alternatives. We’re true believers in the value of therapy and we urge everyone to consider, What might it cost you if you wait longer?

What is your cancellation policy?

Your therapist reserves time on their calendar for you each week. No shows or appointments cancelled less than 24 hours prior to the session, will be billed at $150.
Please note that insurance does not cover missed sessions or late fees.

What forms of payment do you accept?

We accept credit cards, debit cards, and FSA/HSA cards. We do not accept Discover cards or American Express.

How do I schedule my first session?

Click here and let’s get started.

Meet Our Team